Cisco Network Maintenance
网络设备的全生命周期的全球硬件维护. 24/7 support of Routing, Switching, Security and Wireless networking devices, 远程技术支持—高级硬件更换—现场操作
Overview
NetSure®提供高质量和最可靠的网络设备第三方维护. 我们业界领先的支持旨在满足您的预算和性能需求. 在控制硬件生命周期和制造商驱动的硬件刷新节奏的财务影响的同时，将维护合同削减一半.
Don’t want to be locked into SMARTnet® contract? 巴黎人真人的混合方法建议，只将严重依赖于新软件发布或订阅的项目置于制造商维护之下，并将平衡转移到巴黎人真人的NetSure维护程序中. 这种方法将大大节省成本，并对硬件刷新周期有更多的控制.
巴黎人真人的ClearView报告将详细定义哪些资产适合NetSure, 反过来，哪些资产最适合保留在制造商的支持下. NetSure选项包括完整的网络硬件维护和支持, including advanced hardware replacement, 24/7 technical support by certified network engineers, onsite labor and access to singlePoint® – our custom portal for all your ticketing needs.
Extending End of Life with NetSure
NetSure supports current-generation and End of Life products that the manufacturers no longer support, 提供显著的节省网络维护成本和延长您的网络寿命. Optimize network performance while maximizing ROI.
Cisco Supported
| Category | Platform |  |
Remote Technical Support |
Replacement Parts |
Onsite Service |
| Routing | Cisco8xx | X | X | X | |
| Cisco16xx, 17xx, 25xx, 26xx, 36xx, 37xx (Pre-ISR) |
X | X | X | ||
| Cisco18xx, 28xx, 38xx (G1) | X | X | X | ||
| Cisco19xx, 29xx, 39xx (G2) | X | X | X | ||
| ISR4xxx (G3) | X | X | X | ||
| Cisco72xx, 72xxVXR, 73xx | X | X | X | ||
| Cisco76xx | X | X | X | ||
| uBR | X | ||||
| GSR 12000 | X | X | |||
| ASR1xxx | X | X | X | ||
| ASR9xxx | X | X | |||
| Switching | Catalyst 29xx, 35xx, 36xx, 37xx, 38xx | X | X | X | |
| Catalyst 4500X | X | X | X | ||
| Catalyst 4900, 4900M | X | X | X | ||
| Catalyst 4500, 4500-E | X | X | X | ||
| Catalyst 6500, 6500-E | X | X | X | ||
| Catalyst 6800 | X | X | X | ||
| Metro Ethernet 4xxx, 26xx, 34xx, 3xx, 49xx | X | X | X | ||
| Nexus |
Nexus 2000 | N/A | X | X | |
| Nexus 5000, 5500 | X | X | X | ||
| Nexus 9200, 9300 | X | X | X | ||
| **Select LDoS N7K Linecards | X | X | |||
| Wireless | AIR-APxxxx WAP | X | X | X | |
| AIR-WLCxxxx Controller | X | X | X | ||
| AIR-CT25xx Controller | X | X | X | ||
| AIR-CT5xxx Controller | X | X | X | ||
| Security |
PIX | X | X | X | |
| ASA55xx (non-FPWR, FTD) | X | X | X | ||
| Voice | CP-xxxx phones | X | X | ||
| AS5xx Voice Gateways | X | X | X | ||
| VG2xx, VG3xx Voice Gateways | X | X | X | ||
| Other | ONS 15454 (non-DWDM) | X |
Contact us today to discuss the best option for you.
Business Benefits
- 延长设备的使用寿命，推迟技术更新
- 根据您的时间表升级硬件，而不是根据制造商的“支持结束日期”
- 灵活合同条款的合同和供应商整合, 这意味着你可以在一个地点混合和匹配服务水平
- 没有任意的产品生命周期——只要您的网络中有可用的部件或技术相关的部件，就支持产品
- Faster call-to-dispatch times
- 在不牺牲服务水平的情况下大幅降低支持成本(降低运营成本)
- 最大化预算以支持驱动创新和超越运营目标
Service Features
- Remote Technical Support
- Onsite Service
- Replacement Parts
Customer Challenges
无论您是采购员还是技术人员，以下是我们解决的一些常见的痛点.
Customer Need | Pain Point |
Procurement |
Technical |
|---|---|---|
| 预算压力-在预算减少的情况下，需要创新和维护现有的网络. | ✔ | ✔ |
| One Number to call regardless of support provider | ✔ | |
| Support Contract Consolidation and Flexible Contract Terms | ✔ | ✔ |
| 根据制造商的生命周期里程碑推迟资本支出和强制硬件升级 | ✔ | ✔ |
| 当前提供商提供脚本化的低级别技术支持 | ✔ | |
| 在制造商出货更换之前，必须证明硬件故障 | ✔ | |
| 为免费或不再发布的软件更新付费 | ✔ | |
| Cost savings without sacrificing quality | ✔ |
Why Curvature
Meet Curvature- 250+ badged field engineers (less than 10% contracted labor)
- 全球中心工程团队提供开发、培训和3级支持
- 全资拥有备件库存(非共享物流)，分布在全球100多个国家 Service Locations
- 在我们的实验室进行实时设备的持续动手技术培训
- 为所有路线图产品定义支持能力的全面开发方法, prior to support commitment
Customer Resoures
ClearView℠
使用ClearView识别支持风险，并提出维护策略建议
singlePoint
Track service activity and make contract management simple.Curvature is the world’s largest global TPM provider. According to Gartner, “Using a TPM can have significant benefits, including hard dollar savings, 逃避OEM保修后维护的能力增加, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”
FAQ
Do I need SMARTnet to get software updates?
No. 思科(Cisco)的IOS更新可以免费升级其2960到4500s的局域网交换机. 我们还发现，客户SMARTnet合同上40-60%的设备不再接受新的软件更新.
What if I want to work with one support provider only?
巴黎人真人通过我们的一个电话呼叫服务(礼宾台)，让您的旅程无缝衔接。. 您可以打电话给我们的设备是否覆盖巴黎人真人或SMARTnet. We can open cases on your behalf with Cisco.
你如何支持像我的Catalyst 9300平台这样的新技术?
Simple; we do not. 我们将始终确定哪些新的平台应该继续得到制造商的支持.
We have to be PCI compliant. Does that mean I need SMARTnet?
PCI标准要求您修补任何已知的漏洞. 思科通过其PSIRT公告免费提供补丁.
Are End-of-Life assets the main devices you support?
No. That is only a fraction of what we support. For example, we support LAN switches from day 1. Most of the devices we support are in-life.
对你们来说，支持我的边缘设备，Cisco支持我的核心设备，这是最好的策略吗?
No, not necessarily. For example, 几乎所有的6500-E监控引擎都不再得到软件更新，这使得底盘非常适合第三方维护.
According to Cisco, 您没有权利在您提供的备件上传递软件许可证. Is that correct?
我们的信念是，在美国的“首次销售原则”下，软件转让与硬件的销售.S. copyright law.
如果我的整个关系网都很重要，我为什么要考虑你的支持, and I only trust Cisco's SMARTnet?
有了NetSure，我们的价值在于为您的设备提供硬件替换. 我们的备件经过质量检测，故障率比制造商低. 我们的物流部门有更快的交货时间，有数据证明.
Network Maintenance At-A-Glance
Related Services
Curvature is transforming how companies manage, maintain and upgrade equipment and support for multi-vendor, multinational networks and data centers.
- Discovery
- Assessment
- Design
- Implementation
- IMAC
- Remote Hands
- Migration
- Disposition
